Terms and Conditions

Service Provider 

Palkes Avoin Yhtiö / Outdoor Escape Palkes

Tavolantie 902 

09430 Saukkola 




The Customer

The customer agrees to abide these terms and conditions when purchasing products and services through the Internet Services of the Service Provider and in participating in the activities.


Booking conditions

These terms and conditions apply to the products and services you reserve from the service provider and these are referred to as "service".


Making a reservation

  • It is the customer's responsibility to read the description and instructions of the reservation and the terms and conditions of the service.

  • The reservation of the service made by the customer is binding when the order / payment confirmation is sent to the email address provided by the customer.

  • The customer pays the reservation according to the payment method of their choice and in accordance with the terms of payment.

  • The service provider sends an order / payment confirmation to the email address provided by the customer.

  • The service provider is not responsible for any unsuccessful booking but the customer must contact the service provider immediately to remedy the situation.

  • The service provider does not guarantee that the service will still be free in this situation.

  • If the service is not free, the money will be refunded or replaced, if possible, by another service or to an other time slot.

Cancellations and changes

  • The date of cancellation is the date on which the service provider receives notification of cancellation.

  • The customer is responsible for ensuring that the cancellation is sent in good time.

  • If you cancel your service,

    • when there is 24 hours or more to the service, the office expensives will be charged. The office expensives are 10 € (incl. 24% VAT).

    • when there is is less than 24h to the service, the full cost of the service will be charged.

    • for all services with the discount code, the full cost will always be charged regardless of the date of cancellation.

The right of the service provider to cancel the reservation

  • In case of force majeure, the service provider may cancel the reservation of the service. Cancellation will be notified immediately to the customer who booked the service.

  • The customer is then entitled to a full refund of the price of the service he has paid for.

  • Any costs incurred by the customer due to the cancellation of the reservation due to Force Majeure will not be reimbursed.

Conclusion of the Agreement

  • A binding trade agreement will enter into force once the order has been confirmed (order and / or payment confirmation).

  • The order and / or payment confirmation will be sent to the customer via email.

Terms of Payment

  • The service provider applies reliable and secure payment agents to its services.

  • The service provider will not store your bank contact or credit card information at any time.

  • You agree to abide by the terms and conditions of your chosen payment method.

  • Payment to the Service Provider by Invoice (For Business and Communities)

    • The possibility to pay with invoice is for corporate and community use only.

    • The invoice must be paid by the due date indicated on the invoice

  • If the transaction has not been successfully completed at the time of ordering, the service provider will not process the reservation.

Terms and Conditions for Open Air Escape Games

Being in Time

  • ​The game starts exactly. Be ready at the game site 15 minutes before the start of your service. Being late may reduce your playing time.

Playing while intoxicated

  • The game master has the right to cancel or suspend the game if a player/the players are under the influence of intoxicating substances and are therefore at risk for other players or themselves.

Responsibility for your own game

  • The service provider shall not be liable if a player is injured by his careless or reckless conduct while playing.

Privacy Policy

  • Your email address will not be used for marketing purposes or disclosed to a third party. We may use it for your feedback request. (Read more in the Privacy Statement).

Game equipment

  • The games include valuable equipment that players must return in the same condition as they were received. The service provider is entitled to compensation for broken or lost items.


General Terms and Conditions

  • The prices quoted on the online service are VAT inclusive.

  • We sell products to adult and corporate customers.

  • We reserve the right to change prices.

  • The customer is responsible for the accuracy of the information provided.


+358 40 570 4159


  • Facebook
  • Instagram

©2020 by Outdoor Escape Palkes

 in cooperation with CLUETIVITY® www.CLUETIVITY.com